Frequently Asked Questions

GiftWell (a mobile app) is a secure and convenient way to give and receive sums of money by way of a gift for an engagement,
wedding, birthday and any other event where a cash gift may be given.

Download GiftWell from here for iTunes or here for Google Play and see for yourself.

Here’s a snapshot of the key players:

HOST/S

A person hosting an event creates their event in the app by entering information required

GiftWell generates a unique code for that event

The host provides their guests with the unique GiftWell code for the event (usually included as one of the details on the invitation to the event)

The host can then view gifts being given in the lead up to the event, and receive the total gifts in one lump sum after the event has taken place

GUESTS/GIFT GIVERS

Guests:
• Download GiftWell (if they do not already have the app)
• Search the app for the event using the event name or unique GiftWell code provided to them by the host
• Add the event to their list
• Give their cash gift via Stripe and write a personal message to the host
• Be able to see other guests in the event and read any messages that have been left

GIFTWELL
GiftWell will then process all gifts and deliver these to the host in one lump sum, as a deposit into the host’s nominated account.
GiftWell will also collate a list of all guests who gave (which will help with thank-yous) and their personal messages, and provide this to the host for their information/safe keeping.

GiftWell can be used for all types of events, such as:

• Weddings
• Engagements
• Birthdays
• Religious celebrations
• Baby showers
• Fundraisers

For any event that requires a cash gift, GiftWell is the answer.

The GiftWell App is completely free to download and costs the event host nothing to use. Guests/gift givers pay $3 on top of their gifted amount, which covers administration and transaction fees.

We don’t… yet. The $3 charged by GiftWell covers administration and processing fees.

To cover administration, processing and transaction costs.

Once they have entered the unique GiftWell code of the event via the GiftWell app and added the event to their list, they tap on the “Give Now” button on the screen and proceed to enter the amount they would like to give as a gift and send the funds via Stripe.

The funds appear in the host’s PayPal account within two business days after their event.

Allow two business days.

This is the time taken to process and collate all the payments and messages.

GiftWell only accepts payments made via Stripe.

No. All you need to do is download the app and you can then search for the event and add it to your list of events.

Enter the amount you would like to give, write a personal message to the host, and make your gift via Stripe. Easy.

Funds are taken at the time you give your gift via Stripe.

Make sure you enable push notifications so GiftWell can send you a reminder to give to the event in the days leading up to it.

The event will close 12 hours after the event start time. For example, if the start time is specified as 6.30 p.m. on a Saturday in the app, the event will close at 6.30 a.m. the next day (Sunday morning).

This means guests can give at the last minute, or even after the event, if they need to.

Yes, all your information is secure and protected.

GiftWell will send reminders to your guests before the event to remind them to give to the event.

If a Stripe payment fails, the person making the payment will need to either use another card or top up their credit card account.